LAWN MOWING / SCHEDULE 

 

Lawn mowing services begin around the last week of March and continue through the first or second week of November - weather permitting.

 

Services are provided on a weekly or biweekly schedule only and automatically renew each season unless canceled by the client.

 

We make every effort to service your lawn on the same day each week. Please note that we do not provide reminders, calls, or notes prior to scheduled services, so this consistent schedule helps you anticipate your service day. 

 

Once enrolled in weekly or biweekly service, mowing will be performed as scheduled. Our crews do not determine whether the lawn needs mowing at each visit. If you would like to skip a scheduled service, you must notify us at least 24 hours in advance so we have adequate time to inform our crews.  

 

If we are not provided at least 24 hours’ notice to skip a scheduled service, and we are unable to notify the crew in time, the scheduled mowing will be charged in full.

 

Clients do not need to be present during service; however, you are responsible for ensuring access to your property during our business hours. This includes leaving gates unlocked on your scheduled service day.

 

If gates are locked or access to certain areas is unavailable on your scheduled service day, the crew will service only the accessible areas. However, the full service fee will still apply. 

 

Clients are responsible for clearing the lawn of any objects such as toys, furniture, pet waste, rocks, or debris prior to service. These items can cause damage to equipment, property, or injury to our crews. For safety reasons, all pets must be secured and kept away from the work area during service.

 

Silvestre Lawn Care, LLC is not responsible for damage to items that are not clearly visible or properly marked, including but not limited to cables, wires, irrigation components, or other underground fixtures. 

 

OVERGROWN GRASS FEE

 

Clients may choose to start services at a later date or temporarily pause their service. However, if the lawn becomes excessively overgrown during this time, an additional overgrown grass fee will apply upon resumption of service.

 

A lawn will be considered excessively overgrown if it meets any of the following conditions:

 

• Grass height exceeds 6-8 inches or more than double the normal maintained height.

• The lawn has not been serviced for three (3) or more weeks during peak growing season.

• Grass is dense, matted, or requires multiple mowing passes.

• Excessive clippings require bagging, removal, or special handling

 

This fee (which will be determined when services are resumed) covers the additional time, labor, and equipment required to bring the lawn back to a maintainable condition. Whenever possible, clients will be notified of the fee prior to service. 

 

RAINY DAYS / WATERING

 

Please note that weather conditions, especially rain, can significantly impact our schedule. If we are unable to complete your service due to heavy rain throughout the day, we will shift the remainder of the week’s schedule by one day and service your lawn on the following day.

 

If rain persists for two or more days in the same week, we may need to skip your service to avoid damaging your lawn and turf conditions. Service will resume on your next scheduled visit. 

 

To help ensure the best results, please do not water your lawn on your scheduled service day. Wet grass can lead to clumping, uneven cuts, and streaking. 

 

BILLING / PAYMENT TERMS

 

Landscaping Invoices are due upon receipt. If paying by check, payment is expected on the day the service is completed.

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Monthly Mowing Invoices are typically sent at the end of each month and are due within 7 days of the invoice date. 

 

Clients may pay online by credit card (processing fee applies), via Zelle, or by mailing a check.

 

​A $35.00 fee will be applied to all returned checks. 

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Silvestre Lawn Care, LLC reserves the right to suspend services for accounts with past-due balances.

 

REQUESTING ADDITIONAL SERVICES

 

Any additional services requested by the client, including but not limited to bush or hedge trimming, mulching, and weeding, will be quoted and performed separately from regular lawn mowing and will be added to the invoice upon completion. 

 

RESERVICE / REFUNDS

 

Client satisfaction is one of our top priorities at Silvestre Lawn Care. If you are not satisfied with a completed service, please notify us within 7 days so we can address the issue.

If the service did not meet the agreed scope outlined in your estimate, we will provide a reservice at no additional charge.

 

Requests made after 7 days may not be eligible for a complimentary reservice, and any additional work may be subject to charges.

 

We do not offer refunds. We encourage you to contact us as soon as possible if you notice any concerns so we can promptly resolve the issue and ensure your satisfaction.

 

BUSINESS HOURS

 

Our business hours are Monday-Friday from 8:00 am to 4:30 pm. 

 

If you need to speak to us after our business hours, please email us at silvestrelawncare@gmail.com.

   

     Sincerely,

      SLC Team